TERMS OF USE

 

Agreement between User and www.MCXIinstitute.com

Welcome to MCXIinstitute.com. The MCXIinstitute.com website (the "Site") is comprised of various web pages operated by Mindful Coaching eXcellence Institute, LLC. MCXIinstitute.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of mxciinstitute.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

MCXIinstitute.com is an Online Coaching Site.

Advertise Professional Coaching Services, Classes and Products

Privacy

Your use of MCXIinstitute.com is subject to Mindful Coaching eXcellence Institute LLC's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting MCXIinstitute.com or sending emails to Mindful Coaching eXcellence Institute, LLC constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Mindful Coaching eXcellence Institute, LLC is not responsible for third party access to your account that results from theft or misappropriation of your account. Mindful Coaching eXcellence Institute, LLC and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

Mindful Coaching eXcellence Institute, LLC does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use MCXIinstitute.com only with permission of a parent or guardian.

Cancellation/Refund Policy

Refund, Cancellation & Rescheduling Policy

Refund Policy

All purchases of Classes, Coaching Sessions, Mentor Groups, Coaching Packages, and Certified Courses are non-refundable. By enrolling, the Client understands that success is dependent on their personal commitment, participation, and willingness to implement what is learned.

Choosing a Coach or program should be a thoughtful decision, as a successful coaching relationship requires alignment and mutual engagement.

ICF Credential Mentoring Packages are non-refundable. By agreeing to the program, the Client understands that success is dependent on their personal commitment, participation, and willingness to implement what is learned. The Client is responsible for the full payment of the mentoring package.

For Certified Courses, no refunds will be provided once access to course materials (including logins, modules, or downloadable content) has been granted, regardless of course completion status.

We reserve the right to review exceptional circumstances on a case-by-case basis but are under no obligation to provide a refund beyond the terms stated above.

Cancellation & Rescheduling Policy

For Private Mentoring Sessions: The Client is responsible for notifying the Coach at least 24 hours in advance to cancel or reschedule a session. If cancellation or rescheduling occurs with less than 24 hours’ notice, the Client will forfeit the session and/or be charged a cancellation fee equal to the full session price.

For Group Classes, Mentor Groups, and Group Coaching Programs: Due to the structured nature of group programs, missed sessions are non-refundable and cannot be rescheduled. Clients are responsible for attending all scheduled group meetings. Replays or make-up sessions may not be available depending on the program’s format.

Additional Terms

  • Consistent participation is essential for receiving the full benefit of coaching, mentorship, or coursework.

  • In cases of emergencies, exceptions may be considered at the sole discretion of the Coach or program facilitator.

  • For Certified Courses, access to course materials is typically time-limited. Clients will be notified of any access expiration dates at the time of enrollment.

Product Returns

Refund Policy: Unfortunately, due to hygiene reasons we do not accept returns or exchanges on items. Once a parcel has been shipped all orders are final.

Errors in Address

We cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, or other delivery issues if an error has been made in the shipping information on your order. However, we work directly with our shipping providers to help resolve address issues where possible. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for any return shipping fees.

Faulty Products

Please note a product is considered faulty if there is a breakage or physical fault with the product - not because the product does not meet your expectations. Please do not dispose of the product, so we can assess your claim. We are unable to assist with items after 15 days and without a photo of the broken items and/or package.

Please note return postage is the responsibility of the purchaser. Once a return parcel is received at our warehouse our team will assess the item and will verify if your item qualifies for a replacement or refund. Our team will be able to provide you with the next steps via email to get your incorrect item or faulty item resolved.

Links to Third Party Sites/Third Party Services

MCXIinstitute.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Mindful Coaching eXcellence Institute, LLC and Mindful Coaching eXcellence Institute, LLC is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Mindful Coaching eXcellence Institute, LLC is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Mindful Coaching eXcellence Institute, LLC of the site or any association with its operators.

Certain services made available via MCXIinstitute.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the MCXIinstitute.com domain, you hereby acknowledge and consent that Mindful Coaching eXcellence Institute, LLC may share such information and data with any third party with whom Mindful Coaching eXcellence Institute, LLC has a contractual relationship to provide the requested product, service or functionality on behalf of Mindful Coaching eXcellence Institute.com users and customers.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use MCXIinstitute.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Mindful Coaching eXcellence Institute, LLC that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Mindful Coaching eXcellence Institute, LLC or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Mindful Coaching eXcellence Institute, LLC content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Mindful Coaching eXcellence Institute, LLC and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Mindful Coaching eXcellence Institute, LLC or our licensors except as expressly authorized by these Terms.

International Users

The Service is controlled, operated and administered by Mindful Coaching eXcellence Institute, LLC from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Mindful Coaching eXcellence Institute, LLC Content accessed through MCXIinstitute.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Mindful Coaching eXcellence Institute, LLC, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Mindful Coaching eXcellence Institute, LLC reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Mindful Coaching eXcellence Institute, LLC in asserting any available defenses.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Mindful Coaching eXcellence Institute, LLC agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Mindful Coaching eXcellence Institute, LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

Mindful Coaching eXcellence Institute, LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Mindful Coaching eXcellence Institute, LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Mindful Coaching eXcellence Institute, LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Mindful Coaching eXcellence Institute, LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

Mindful Coaching eXcellence Institute, LLC reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Connecticut and you hereby consent to the exclusive jurisdiction and venue of courts in Connecticut in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Mindful Coaching eXcellence Institute, LLC as a result of this agreement or use of the Site. Mindful Coaching eXcellence Institute, LLC's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Mindful Coaching eXcellence Institute, LLC's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Mindful Coaching eXcellence Institute, LLC with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Mindful Coaching eXcellence Institute, LLC with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Mindful Coaching eXcellence Institute, LLC with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Mindful Coaching eXcellence Institute, LLC reserves the right, in its sole discretion, to change the Terms under which MCXIinstitute.com is offered. The most current version of the Terms will supersede all previous versions. Mindful Coaching eXcellence Institute, LLC encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Mindful Coaching eXcellence Institute, LLC welcomes your questions or comments regarding the Terms:

Hello@MCXIinstitute.com